Return & Refund Policy

At Luxe Home, we strive to provide a seamless shopping experience. If you're not completely satisfied with your purchase, you may request a return, refund, or exchange under the following terms.

Return Policy

We accept return requests within 7 days from the date of delivery.

Returns are only accepted for products that are:

  • Unused and unwashed.

  • Free from stains, scratches, dents, tears, or any other damage.

  • Returned with all original accessories, freebies, and combo items (if applicable).

  • Accompanied by the original packaging, which must be in good condition.

  • Returned with all quality check seals, return tags, and warranty seals intact (where applicable).

Products that are used, damaged, or do not meet the above conditions will not be eligible for return.

Return Process

To initiate a return, please contact our Customer Support team. Returns requested without prior approval may be refused.

If a return pick-up is scheduled, our field executive will inspect the product at the time of collection. The return will only be accepted if all the eligibility conditions mentioned above are met.

Any damaged, defective, or missing items must be reported within 72 hours of delivery.

Refund Policy

Once the returned product is received and successfully inspected at our warehouse, the refund process will be initiated.

The refund amount will be credited to the original payment method within 6 to 10 business days from the date the refund is initiated, subject to the processing timelines of the respective payment provider.

If a replacement cannot be processed due to any operational or inventory-related reason, Luxe Home reserves the right to issue a refund instead.

Exchange Policy

Exchanges are available only for products that are unused, undamaged, and meet the return eligibility criteria.

Products must be returned with their original packaging, accessories, freebies, and tags (where applicable). Exchange requests that do not meet these conditions may be declined.

Additional Terms

  • If any product accessory is found to be missing, damaged, or defective, Luxe Home may, at its sole discretion, either replace the accessory or issue an e-gift voucher (eGV) equivalent to the value of the accessory.

  • Luxe Home reserves the right to limit or decline multiple return or exchange requests for the same order after evaluating the nature of the request and the product condition.

For any questions or assistance regarding returns, refunds, or exchanges, please contact our Customer Support team. You can also email us at onlineflooring7@gmail.com or contact us at +917015389299.